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ARMED RESPONSE

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MEDICAL
EMERGENCY

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HELP WHEN
YOU NEED IT

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24H/7D CRISIS
MANAGEMENT CENTRE

Actual Live Cases

 

2020-07-01 14:14 

Region

Gauteng

City

Shoshanguve

Response Time

4 min, 25 sec

Type of Emergency

Security

Incident Category

Kid-napping

One of our users pushed their panic button because he saw a man snatch a young girl off the street. Responders were immediately sent to the location given by the user, whilst the controller stayed on the phone getting updated information from the user. Police was also dispatched. The responder arrived first on scene in 5 minutes and managed to apprehend the suspect with the girl in his possession. Police later arrived and arrested the suspect for kidnapping and attempted sexual misconduct with the young girl. 

 

2020-06-25 19:35 

Region

Gauteng

City

Soweto

Response Time

4 min, 55 sec

Type of Emergency

Security

Incident Category

Home Intruder

User activated her panic in Soweto Johannesburg in the early hours of the morning as she heard strange sounds coming from her yard. Responders were immediately dispatched to the users location. Our crisis centre agent stayed on the line and gave the user tips, like keeping the lights off and to remain calm until the responders arrived on scene to investigate. Responders arrived in 4 minutes and as they pulled up outside the users yard, 2 suspects fled over the back wall of the property into the dark. The responder did a full inspection of the property before making contact with the user, to make sure there was no sign of danger any longer.

 

2020-06-12 15:01 

Region

Eastern Cape

City

Port Elizabeth

Response Time

3 min, 15 sec

Type of Emergency

Security/Medical

Incident Category

Child Birth

Incident Details

Above users activated the panic as their passenger was giving birth in the vehicle and they did not know what to do. A responder was immediately dispatched and arrived within 3 minutes of the activation coming in. We were also able to dispatch an ambulance who arrived to take the patient to the nearby hospital.

 2020-05-20 17:07 

Region

Western Cape

City

Delft

Response Time

7 min, 20 sec

Type of Emergency

Security

Incident Category

Roadside 

User activated their panic to inform that they had ran out of fuel in an unsafe road and they wanted Security to stand down with them until the user was able to make a plan. Security responder was dispatched and arrived in 7 minutes. The responder and the client left the vehicle to go together to get some fuel. When they arrived back they fueled the vehicle and the user was back on her way escorted out of the area by the responder.

 

2020-05-18 22:10 

Region

Free State

City

Bloemfontein

Response Time

6 min, 40 sec

Type of Emergency

Security/Medical

Incident Category

Motor Vehicle Accident

User activated their panic when they were involved in a motor vehicle accident and was stuck inside the vehicle and could not move. Security responder was immediately dispatched to contain the scene whilst the ambulance was dispatched to come and assist the user. The responder arrived on scene in a matter of minutes, kept the user calm and assisted the paramedics tend to the user.

 

 2020-05-05 19:35 

Region

KwaZulu-Natal

City

Phoenix

Response Time

8 min, 25 sec

Type of Emergency

Security

Incident Category

User being followed

 Above member activated a panic from the above-mentioned address. Reporting that he was being followed by a suspicious unknown vehicle with three occupants. Armed responder proceeded to the clients location, 8 minutes ETA. The client further advised the suspicious vehicle overtook his vehicle along Terence manor drive and blocked his vehicle in front, the suspect and his passenger who were armed with a knife and a baseball bat, went out of their vehicle and approached his vehicle. The client managed to reverse his vehicle at that time and flee and drove to the nearest garage where he activated his panic. On the arrival of the Armed Responder, the client was located and he explained what had happened and confirmed that he was safe and that the responder can leave him. Just after the responder was leaving the control center followed up with the client and he informed control that the vehicle that was following him just arrived at the garage and they are stationed behind his vehicle. Armed Responder who had just left the client at the garage was again dispatched. Upon seeing that the armed responder was arriving at the garage the suspect vehicle, a white BMW 3 series immediately drove away and one of the suspects friends was left behind and he told the responder that “he had nothing to do with the suspect behaviour hence he decided to exit from the suspect vehicle” and he then shared the suspect home address. The responder and the client followed the suspect vehicle to his address and reported the incident to his parents and suspect parents apologized and assured the client that they were going to pay for damages done, as the client vehicle sustained a minor scratch on the driver side when he was being harassed. The client was escorted to his house and the Armed Responder was withdrawn.

 

2020-05-01 17:04 

Region

Western Cape

City

Kraaifontein

Response Time

7 min, 53 sec

Type of Emergency

Security

Incident Category

Suspicious activity

 The above user spotted a suspicious vehicle along the street that has been parking in their street several different times. As per the user's request Control dispatched Armed Responder to the above location to deter. The responder arrived however the suspects had already vacated the area, all in order the user was advised to press the panic anytime he sees the suspects loitering in the vicinity to show visibility and deter the suspects.

 

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